Utilities

City Clerk - Angie Irwin - 417-235-3763
Collection’s Office Hours ..............8:00 a.m. – 5:00 p.m., Monday thru Friday
Email: utilities@cityofmonett.com

Utilities Superintendent – Skip Schaller – 417-235-3763
Electric & Water Department Hours ..............7:00 a.m. – 4:00 p.m., Monday thru Friday

Welcome to our community! The City of Monett offers electric, water, sewer, and sanitation service to residents.

Sign up today and stay informed at https://mo-monettlawrenceco.civicready.com/.
We want to make sure the citizens of the City of Monett are safe and informed. The CivicReady mass notification solution is a communication service to receive emergency, routine, and utility notifications. You have the ability to customize your notification preferences in your profile. Communication can be received through email, phone call and text messages based on your selections and the address location(s) that you specify. The information you provide is confidential and will not be shared. We will contact you through CivicReady in the event of an emergency or other routine event based on your subscription preferences. Please provide your address and preferred method(s) of contact.
Adding your address will allow tailoring so you do not receive alerts that don’t pertain to your geographical area (such as power outages, water leaks, holiday trash day, etc.).
Examples of Emergency Notifications: Missing Persons, Evacuations, Local Threats, Severe Weather Alerts, Incidents that Require Rapid Communication, etc.
Examples of Notifications: Community Events, Community Services (City Wide Cleanup, Leaf Pickup, Brush Pickup), Utility Notifications (Power Outage, Delinquent Utility Bills, Utility Work, Water Leaks), Public Works (Road Closure, Road Work) etc.
Examples of Weather Notifications (provided by the National Weather Service per address provided): Flood Watch, Heat Advisory, Ice Storm Warning, Severe Thunderstorm Watch, Tornado Warning, etc.
Sign up at: mo-monettlawrenceco.civicready.com

Collections Office
New Utilities Connection
Net Metering
Landlord
Bill Payment Options

Electric Department
Residential Rates
Commercial Rates
Industrial Rates
Electric Rate Comparison with other Utilities
Net Metering
Tree Trimming

Water Department
Water and Sewer Rate Comparison
Water and Sewer Rates
Consumer Confidence Report
Construction Specifications – Sewer
Construction Specifications – Water

Collection’s Office

Located at: 217 5^th St
Phone: 417-235-3763
Open: Monday thru Friday: 8:00am - 5:00 pm

New Utilities Connection
Arrangement for connection of utility services must be made between the hours of 8:00 a.m. and 5:00 p.m. Customer must be current on prior utility services with the City of Monett in order for service to be connected at a new address. Utility bills are always due on the 5th of each month, unless the 5th falls on a weekend or holiday, in which case the bill will be due the following business day. The penalty charged for late payment is 10% of the bill. Utility bills not paid five (5) days following the due date may be disconnected without further notification or unless arrangements have been made with the Collections office at 235-3763. The City of Monett will charge a $20 fee for any returned items associated with a customer’s account.

What do you need?
                                Application for Utilities                                 Aplicación para Utilidades
Photo ID (i.e., driver's license)
                                Warranty Deed - Signed & Notarized (Owner) or Lease Agreement
                                                                                                If Leasing – Deposit Needed
                                                                                                Residential Electric Deposit - $200.00
                                                                                                Residential Water Deposit - $20.00

**Applications for utility service received after 3:00 p.m. will be connected the following business day**

Net Metering

Solar Permit Check List
Solar Signature Page
Net Metering Application

Landlord
In an effort for the City of Monett Utilities to maintain an effective relationship with landlords, the City is providing the following Landlord Agreement. The matrix deposit for single-family rental units is $50.00 for the first rental, $25.00 for each additional rental, with a maximum deposit of $500.00. With a signed Landlord Agreement, landlords will indicate if services are to be transferred or disconnected upon tenant transfers.

Landlord Agreement

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Bill Payment Options

AUTOMATIC WITHDRAWAL - OFFERED FOR UTILITY BILL ONLY
ACH AUTHORIZATION FORM

Payment is automatically withdrawn on the due date, from a checking or savings account.
There is no fee for this service.
To be eligible for the bank draft program, the customer must be the account holder listed on the utility billing and on the checking account (ACH).
Returned drafts for insufficient funds are a cause to be removed from the automatic withdrawal program and utility services may be interrupted for non-payment. Penalty for insufficient funds will result in a $20 service fee. The third insufficient fund will also result in removal from the Automatic Withdrawal Program for a twelve month period.

U.S. MAIL

- - Include payment coupon.
  - Use the envelope provided (utility bill only).
  - Write the Account # (Utilities) or Invoice # on your check or money order.
  - Check payable to City of Monett.
  - Allow at least 7 – 10 business days.

CITY OF MONETT
217 5^thST
MONETT, MO 65708

CREDIT CARD, DEBIT CARD OR E-CHECK
Xpress Bill Pay

- If you have an Internet connection and an email address, you can now pay your bill online. You are also able to “opt in” to paperless billing and receive an email or text notification when your bill is ready to view. It’s fast, it’s easy, and you no longer have to write a check each month or find a stamp when it’s time to send in your payment.
- https://www.xpressbillpay.com/#/?org=Monett10022

        Xpress Bill Pay Resources
                                    Instructions for First Time Users   Instrucciones para Usuarios Primerizos (Usuarios por primera vez)
Mobile App for both Android and iPhone Aplicación para Android y iPhone
Sign up for Paperless                                                 ¡Subscribete para tus billes Electronicos!

OFFICIAL DROP BOXES LOCATED AT CITY HALL

- Check or money order only.
- These boxes, labeled “CITY OF MONETT OFFICIAL DROP BOX,” are located inside the west Main Entrance (walk-up) and east entrance (drive-up) to City Hall at 217 5^th

West Main Entrance East Drive-Up

- Payments in the Official Drop Boxes before 8:00am on the business day ofthe due date are considered on-time.

IN PERSON - COLLECTION'S OFFICE AT CITY HALL
Monday - Friday, 8:00 a.m. to 5:00 p.m. Please bring entire bill/statement for safety and efficiency.

EQUAL PAY PROGRAM – Level Pay
Equal Pay Form
Hot summers and cold winters can cause significant swings in your electric bill and problems for your budget. The Equal Pay program can make rising and falling utility bills a thing of the past. With our Equal Pay program, you won't have to deal with any surprises in your energy costs.

This plan is available upon request. Resident must have no more than two (2) late payments in the last 12 consecutive months of billing. Also, residents must not have issued any bad check or bad debit entries to the City of Monett within the last 12 consecutive months of billing.

The average monthly payment under the plan will be determined by dividing the previous 12 months utility bills by 12. The average monthly payment will be calculated and adjusted each July.

It shall be a requirement that all residential utility customers applying for the equal pay program must be set up for Automatic Withdrawal Program (ACH).

Local Utilities Directory
While we do our best to provide the high quality of services for all our residents, we can't say we provide all the utilities for your home. Just because we can't provide them doesn't mean we still can't help you out. Below are phone numbers for local utilities you may need while living in Monett.

Electric Service

Utility Provider	Phone Number	Website
City of Monett (inside City limits)	417-235-3763	www.cityofmonett.com
Empire Electric	1-800-206-2300	www.empiredistrict.com
Ozark Electric	417-725-5160	www.ozarkelectric.com

Gas Service

Utility Provider	Phone Number	Website
Missouri Gas Energy (Spire)	1-800-582-1234	www.spireenergy.com

Water Service

Utility Provider	Phone Number	Website
City of Monett	417-235-3763	www.cityofmonett.com

Sewer Service

Utility Provider	Phone Number	Website
City of Monett	417-235-3763	www.cityofmonett.com

Electric Department

Skip Schaller, Superintendent of Utilities - 417-235-3763
Utilities Hours ..............7:00 a.m. – 4:00 p.m., Monday thru Friday

Helpful Handouts
Service Meter through Roof
Service Meter Under Eve
Service Pole Mount
Service Six Meter Underground Installation
Service Temporary Overhead
Service Temporary at Pad Mount
Service Two Meter Underground Installation
Service Overhead Clearances

Residential Rates
Residential Service (Effective April 2023)

Standard Rates
Monthly Service Availability Charge:		$17.50
Energy Charge per kwh used:		$0.10

All Electric Schedule: (June through September)
Monthly Service Availability Charge:		$17.50
Energy Charge per kwh used:		$0.10

All Electric Schedule: (October through May)
Monthly Service Availability Charge:		$17.50
First	1,000 kwh	$0.10
Over	1,000 kwh	$0.0975

Commercial Rates
Commercial Service (Effective April 2023)

Small Commercial
Monthly Service Availability Charge:		$30.00
Energy Charge per kwh used:		$0.09

Large Commercial
Minimum Monthly Charge		$225.00
Monthly Service Availability Charge		$200.00
Demand Charge	All kwh	$7.50
Energy Charge	All kwh	$0.075

Industrial Rates
Industrial Service (Effective April 2023)

Industrial
Minimum Monthly Charge:		$225.00
Monthly Service Availability Charge:		$200.00
Demand Charge	All kwh	$7.50
Energy Charge	All kwh	$0.075

Large Industrial
Minimum Monthly Charge:		$9,650.00
Monthly Service Availability Charge:		$1,000.00
Demand Charge	All kwh	$9.50
Energy Charge	First 300 kwh	$0.07
Energy Charge	Excess kwh	$0.06

Electric Rate Comparison with other Utilities Electric Rate Comparison with other Utilities

Net Metering

Solar Permit Check List
Solar Signature Page
Net Metering Application

Tree Trimming
The City of Monett’s Electric Department has a two-person tree crew that trims trees year-round to protect the City’s electric system. The City is divided into eight trim zones. The zones can be viewed on the City’s GIS site or click the direct link below. Information on where the crew will be working will be posted on the City’s Facebook site and on the City’s website (below).

Contact: Jason Brown at truck14@cityofmonett.net

Tree Trimming Schedule:
Zone 1
Zone 2
Zone 3	Starting March 14th
Zone 4
Zone 5
Zone 6
Zone 7

Check City GIS/Tree Zone Map to see zones.

Water Department

Skip Schaller, Superintendent of Utilities - 417-235-3763
Utilities Hours ..............7:00 a.m. – 4:00 p.m., Monday thru Friday

Water and Sewer Rates
Water - Monthly Rates and Charges (Effective January 1, 2016):

Senior Citizen Rate	First 1,000 gallons (minimum charge)	$6.00 per 1,000 gallons
Standard Rate	First 1,000 gallons (minimum charge) Next 9,000 gallons Next 90,000 gallons Next 900,000 gallons Next 1,000,000 gallons All over 2,000,000 gallons	$12.00 per 1,000 gallons $3.13 per 1,000 gallons $3.03 per 1,000 gallons $2.93 per 1,000 gallons $2.83 per 1,000 gallons $2.68 per 1,000 gallons
Outside City	First 1,000 gallons (minimum charge) Next 9,000 gallons Next 90,000 gallons Next 900,000 gallons Next 1,000,000 gallons All over 2,000,000 gallons	$16.80 per 1,000 gallons $3.76 per 1,000 gallons $3.64 per 1,000 gallons $3.52 per 1,000 gallons $3.40 per 1,000 gallons $3.22 per 1,000 gallons
Senior Outside City	First 1,000 gallons (minimum charge) Next 9,000 gallons Next 90,000 gallons Next 900,000 gallons Next 1,000,000 gallons All over 2,000,000 gallons	$8.40 per 1,000 gallons $3.76 per 1,000 gallons $3.64 per 1,000 gallons $3.52 per 1,000 gallons $3.40 per 1,000 gallons $3.22 per 1,000 gallons

Sewer - Monthly Rates and Charges based on metered water use (Effective January 1, 2016):

Senior Citizen Rate	First 2,000 gallons (minimum charge)	$10.00 per 2,000 gallons
Standard Rate	First 2,000 gallons All over 2,000 gallons	$20.00 per 2,000 gallons $2.65 per 1,000 gallons

Water and Sewer Rate Comparison

Consumer Confidence Report

Construction specifications – Sewer

Construction Specifications – Water