New Connections
Collection’s Office Hours ..............8:00 a.m. – 5:00 p.m., Monday thru Friday
Located at: 217 5th St
Phone: 417-235-3763
Open: Monday thru Friday: 8:00am - 5:00 pm
Sign up today and stay informed at https://mo-monettlawrenceco.civicready.com/.
We want to make sure the citizens of the City of Monett are safe and informed. The CivicReady mass notification solution is a communication service to receive emergency, routine, and utility notifications. You have the ability to customize your notification preferences in your profile. Communication can be received through email, phone call and text messages based on your selections and the address location(s) that you specify. The information you provide is confidential and will not be shared. We will contact you through CivicReady in the event of an emergency or other routine event based on your subscription preferences. Please provide your address and preferred method(s) of contact.
Adding your address will allow tailoring so you do not receive alerts that don’t pertain to your geographical area (such as power outages, water leaks, holiday trash day, etc.).
Examples of Emergency Notifications: Missing Persons, Evacuations, Local Threats, Severe Weather Alerts, Incidents that Require Rapid Communication, etc.
Examples of Notifications: Community Events, Community Services (City Wide Cleanup, Leaf Pickup, Brush Pickup), Utility Notifications (Power Outage, Delinquent Utility Bills, Utility Work, Water Leaks), Public Works (Road Closure, Road Work) etc.
Examples of Weather Notifications (provided by the National Weather Service per address provided): Flood Watch, Heat Advisory, Ice Storm Warning, Severe Thunderstorm Watch, Tornado Warning, etc.
Sign up at: mo-monettlawrenceco.civicready.com
Arrangement for connection of utility services must be made between the hours of 8:00 a.m. and 5:00 p.m. Customer must be current on prior utility services with the City of Monett in order for service to be connected at a new address. Utility bills are always due on the 5th of each month, unless the 5th falls on a weekend or holiday, in which case the bill will be due the following business day. The penalty charged for late payment is 10% of the bill. Utility bills not paid five (5) days following the due date may be disconnected without further notification or unless arrangements have been made with the Collections office at 235-3763. The City of Monett will charge a $20 fee for any returned items associated with a customer’s account.
What do you need?
Application for Utilities Aplicación para Utilidades
Photo ID (i.e., driver's license)
Warranty Deed - Signed & Notarized (Owner) or Lease Agreement
If Leasing – Deposit Needed
Residential Electric Deposit - $200.00
Residential Water Deposit - $20.00
Deposits:
A utility deposit is required of all rental customers and will be kept until services are terminated and at that time applied to your final balance. When moving anytime within the city limits, a deposit is always required. Customers will be allowed to transfer deposits when moving to another location in town that are paid up to date on their account and have lived at the residence for at least 1 year with 12 months good payment record. The definition of good payment record is the customer is current for each of the previous 12 months, no late payments or payment arrangements. No deposit is required for homeowners. The owner will need to provide proof of ownership. If the City of Monett uses the services of a collection agency for collecting past due amounts, the past due customers will be directly responsible for any fees associated with such services.
In an effort for the City of Monett Utilities to maintain an effective relationship with landlords, the City is providing the following Landlord Agreement. The matrix deposit for single-family rental units is $50.00 for the first rental, $25.00 for each additional rental, with a maximum deposit of $500.00. With a signed Landlord Agreement, landlords will indicate if services are to be transferred or disconnected upon tenant transfers.
ACH AUTHORIZATION FORM
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Payment is automatically withdrawn on the due date, from a checking or savings account.
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There is no fee for this service.
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To be eligible for the bank draft program, the customer must be the account holder listed on the utility billing and on the checking account (ACH).
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Returned drafts for insufficient funds are a cause to be removed from the automatic withdrawal program and utility services may be interrupted for non-payment. Penalty for insufficient funds will result in a $20 service fee. The third insufficient fund will also result in removal from the Automatic Withdrawal Program for a twelve month period.
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U.S. MAIL
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- Include payment coupon.
- Use the envelope provided (utility bill only).
- Write the Account # (Utilities) or Invoice # on your check or money order.
- Check payable to City of Monett.
- Allow at least 7 – 10 business days.
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217 5th ST
MONETT, MO 65708
CREDIT CARD, DEBIT CARD OR E-CHECK
Xpress Bill Pay
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- If you have an Internet connection and an email address, you can now pay your bill online. You are also able to “opt in” to paperless billing and receive an email or text notification when your bill is ready to view. It’s fast, it’s easy, and you no longer have to write a check each month or find a stamp when it’s time to send in your payment.
- https://www.xpressbillpay.com/#/?org=Monett10022
Xpress Bill Pay Resources
Instructions for First Time Users Instrucciones para Usuarios Primerizos (Usuarios por primera vez)
Mobile App for both Android and iPhone Aplicación para Android y iPhone
Sign up for Paperless ¡Subscribete para tus billes Electronicos!
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- Check or money order only.
- These boxes, labeled “CITY OF MONETT OFFICIAL DROP BOX,” are located inside the west Main Entrance (walk-up) and east entrance (drive-up) to City Hall at 217 5th
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- Payments in the Official Drop Boxes before 8:00am on the business day ofthe due date are considered on-time.
IN PERSON - COLLECTION'S OFFICE AT CITY HALL
Monday - Friday, 8:00 a.m. to 5:00 p.m. Please bring entire bill/statement for safety and efficiency.
EQUAL PAY PROGRAM – Level Pay
Hot summers and cold winters can cause significant swings in your electric bill and problems for your budget. The Equal Pay program can make rising and falling utility bills a thing of the past. With our Equal Pay program, you won't have to deal with any surprises in your energy costs.
This plan is available upon request. Resident must have no more than two (2) late payments in the last 12 consecutive months of billing. Also, residents must not have issued any bad check or bad debit entries to the City of Monett within the last 12 consecutive months of billing.
The average monthly payment under the plan will be determined by dividing the previous 12 months utility bills by 12. The average monthly payment will be calculated and adjusted each July.
It shall be a requirement that all residential utility customers applying for the equal pay program must be set up for Automatic Withdrawal Program (ACH).
Local Utilities Directory
While we do our best to provide the high quality of services for all our residents, we can't say we provide all the utilities for your home. Just because we can't provide them doesn't mean we still can't help you out. Below are phone numbers for local utilities you may need while living in Monett.
Electric Service
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Utility Provider
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Phone Number |
Website |
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City of Monett (inside City limits) |
417-235-3763 |
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Empire Electric |
1-800-206-2300 |
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Ozark Electric |
417-725-5160 |
Gas Service
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Utility Provider |
Phone Number |
Website |
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Missouri Gas Energy (Spire) |
1-800-582-1234 |
Water Service
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Utility Provider |
Phone Number |
Website |
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City of Monett |
417-235-3763 |
Sewer Service
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Utility Provider |
Phone Number |
Website |
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City of Monett |
417-235-3763 |
Trash Service
Trash is picked up once a week. Trash should be placed in trash cart provided by the City. Trash must be out by 7:00 a.m. on your designated pick-up day. Designated trash days are listed on the City website under City Departments, Sanitation. Carts will not be picked up if yard waste, ashes or construction materials are in the cart. Extra trash will be picked up if the customer is current on their utility bill, bags/boxes are under 40 lbs. each and are marked with a sticker which can be purchased at City Hall for $1.00 each and have no expiration date. Customers may call 235-3763 to make arrangements to have larger items picked up by the City. The cost of a special pick-up will be added on to the customer’s utility bill.
Recycling/Compost Center
The Monett Recycling Center is located at 205 15th Street. Hours of operation are Tuesday and Thursday from 7:30 a.m. to 6:00 p.m. and Saturday from 10:00 a.m. to 4:00 p.m. Pick up for compost and mulch is Saturday 10:00 a.m. to 2:00 p.m. only.