Water and Sewer

Utilities - Water Division
Utilities Superintendent – Skip Schaller – 417-235-3763
Electric & Water Department Hours ..............7:00 a.m. – 4:00 p.m., Monday thru Friday

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We want to make sure the citizens of the City of Monett are safe and informed. The CivicReady mass notification solution is a communication service to receive emergency, routine, and utility notifications. You have the ability to customize your notification preferences in your profile. Communication can be received through email, phone call and text messages based on your selections and the address location(s) that you specify. The information you provide is confidential and will not be shared. We will contact you through CivicReady in the event of an emergency or other routine event based on your subscription preferences. Please provide your address and preferred method(s) of contact.
Adding your address will allow tailoring so you do not receive alerts that don’t pertain to your geographical area (such as power outages, water leaks, holiday trash day, etc.). 
Examples of Emergency Notifications: Missing Persons, Evacuations, Local Threats, Severe Weather Alerts, Incidents that Require Rapid Communication, etc.
Examples of Notifications: Community Events, Community Services (City Wide Cleanup, Leaf Pickup, Brush Pickup), Utility Notifications (Power Outage, Delinquent Utility Bills, Utility Work, Water Leaks), Public Works (Road Closure, Road Work) etc.
Examples of Weather Notifications (provided by the National Weather Service per address provided): Flood Watch, Heat Advisory, Ice Storm Warning, Severe Thunderstorm Watch, Tornado Warning, etc.
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Water Department
          Water and Sewer Rate Comparison
          Water and Sewer Rates
          Consumer Confidence Report
          Construction Specifications – Sewer
          Construction Specifications – Water

Collections Office
          New Utilities Connection
          Net Metering
          Bill Payment Options

Water and Sewer Rates
Water - Monthly Rates and Charges (Effective January 1, 2016):

Senior Citizen Rate First 1,000 gallons (minimum charge) $6.00 per 1,000 gallons
Standard Rate First 1,000 gallons (minimum charge)
Next 9,000 gallons
Next 90,000 gallons
Next 900,000 gallons
Next 1,000,000 gallons
All over 2,000,000 gallons
$12.00 per 1,000 gallons
$3.13 per 1,000 gallons
$3.03 per 1,000 gallons
$2.93 per 1,000 gallons
$2.83 per 1,000 gallons
$2.68 per 1,000 gallons
Outside City First 1,000 gallons (minimum charge)
Next 9,000 gallons
Next 90,000 gallons
Next 900,000 gallons
Next 1,000,000 gallons
All over 2,000,000 gallons
$16.80 per 1,000 gallons
$3.76 per 1,000 gallons
$3.64 per 1,000 gallons
$3.52 per 1,000 gallons
$3.40 per 1,000 gallons
$3.22 per 1,000 gallons
Senior Outside City First 1,000 gallons (minimum charge)
Next 9,000 gallons
Next 90,000 gallons
Next 900,000 gallons
Next 1,000,000 gallons
All over 2,000,000 gallons
$8.40 per 1,000 gallons
$3.76 per 1,000 gallons
$3.64 per 1,000 gallons
$3.52 per 1,000 gallons
$3.40 per 1,000 gallons
$3.22 per 1,000 gallons

Sewer - Monthly Rates and Charges based on metered water use (Effective January 1, 2016):

Senior Citizen Rate First 2,000 gallons (minimum charge) $10.00 per 2,000 gallons
Standard Rate First 2,000 gallons
All over 2,000 gallons
$20.00 per 2,000 gallons
$2.65 per 1,000 gallons


Collection’s Office

City Clerk -Angie Irwin - 417-235-3763
Collection’s Office Hours ..............8:00 a.m. – 5:00 p.m., Monday thru Friday
Email: utilities@cityofmonett.com

Located at: 217 5th St
Phone: 417-235-3763
Open:    Monday thru Friday: 8:00am - 5:00 pm

New Utilities Connection
Arrangement for connection of utility services must be made between the hours of 8:00 a.m. and 5:00 p.m. Customer must be current on prior utility services with the City of Monett in order for service to be connected at a new address. Utility bills are always due on the 5th of each month, unless the 5th falls on a weekend or holiday, in which case the bill will be due the following business day. The penalty charged for late payment is 10% of the bill. Utility bills not paid five (5) days following the due date may be disconnected without further notification or unless arrangements have been made with the Collections office at 235-3763. The City of Monett will charge a $20 fee for any returned items associated with a customer’s account.
  What do you need?
                                Application for Utilities                                 Aplicación para Utilidades
                                Photo ID (i.e., driver's license)
                                Warranty Deed - Signed & Notarized (Owner) or Lease Agreement
                                                                                                If Leasing – Deposit Needed
                                                                                                Residential Electric Deposit - $200.00
                                                                                                Residential Water Deposit - $20.00
**Applications for utility service received after 3:00 p.m. will be connected the following business day**


Net Metering
Net Metering Application

In an effort for the City of Monett Utilities to maintain an effective relationship with landlords, the City is providing the following Landlord Agreement. The matrix deposit for single-family rental units is $50.00 for the first rental, $25.00 for each additional rental, with a maximum deposit of $500.00. With a signed Landlord Agreement, landlords will indicate if services are to be transferred or disconnected upon tenant transfers.

                Landlord Agreement


Bill Payment Options

    • Payment is automatically withdrawn on the due date, from a checking or savings account.
    • There is no fee for this service.
    • To be eligible for the bank draft program, the customer must be the account holder listed on the utility billing and on the checking account (ACH).
    • Returned drafts for insufficient funds are a cause to be removed from the automatic withdrawal program and utility services may be interrupted for non-payment. Penalty for insufficient funds will result in a $20 service fee. The third insufficient fund will also result in removal from the Automatic Withdrawal Program for a twelve month period.

         U.S. MAIL
    • Include payment coupon.
    • Use the envelope provided (utility bill only).
    • Write the Account # (Utilities) or Invoice # on your check or money order.
    • Check payable to City of Monett.
    • Allow at least 7 – 10 business days.
                                CITY OF MONETT
                                217 5th ST
                                MONETT, MO 65708                     

            Xpress Bill Pay
    • If you have an Internet connection and an email address, you can now pay your bill online. You are also able to “opt in” to paperless billing and receive an email or text notification when your bill is ready to view. It’s fast, it’s easy, and you no longer have to write a check each month or find a stamp when it’s time to send in your payment.
    • https://www.xpressbillpay.com/#/?org=Monett10022

                          Xpress Bill Pay Resources
                                    Instructions for First Time Users                                                                   Instrucciones para Usuarios Primerizos (Usuarios por primera vez)
                                    Mobile App for both Android and iPhone                                                Aplicación para Android y iPhone
                                    Sign up for Paperless                                                                                            ¡Subscribete para tus billes Electronicos!


  • Check or money order only.
  • These boxes, labeled “CITY OF MONETT OFFICIAL DROP BOX,” are located inside the west Main Entrance (walk-up) and east entrance (drive-up) to City Hall at 217 5th

                                        WEST DROP BOX1.jpg                                       EAST DROP BOX 1.jpg
                                                           West Main Entrance                                                                                         East Drive-Up

  •  Payments in the Official Drop Boxes before 8:00am on the business day of the due date are considered on-time.

          Monday - Friday, 8:00 a.m. to 5:00 p.m. Please bring entire bill/statement for safety and efficiency.


                              Equal Pay Form
Hot summers and cold winters can cause significant swings in your electric bill and problems for your budget. The Equal Pay program can make rising and falling utility bills a thing of the past. With our Equal Pay program, you won't have to deal with any surprises in your energy costs.

This plan is available upon request. Resident must have no more than two (2) late payments in the last 12 consecutive months of billing. Also, residents must not have issued any bad check or bad debit entries to the City of Monett within the last 12 consecutive months of billing.

The average monthly payment under the plan will be determined by dividing the previous 12 months utility bills by 12. The average monthly payment will be calculated and adjusted each July.

It shall be a requirement that all residential utility customers applying for the equal pay program must be set up for Automatic Withdrawal Program (ACH).